Contact Support
We're here to help. Reach out through any of the channels below.
Before You Contact Us
Many questions can be answered quickly by checking these resources:
Contact Form
Send us a message and we'll get back to you within 24-48 hours (business days).
Other Ways to Reach Us
support@hyperplanner.today
Response time: 24-48 hours
Twitter/X
@HyperPlanner
DMs open for quick questions
Discord
discord.gg/hyperplanner
Real-time community support
GitHub
github.com/hyperplanner
Bug reports & feature requests
Support Hours
Our support team is available during the following hours:
| Region | Hours (Local Time) | Days |
|---|---|---|
| Americas (EST/PST) | 9:00 AM - 6:00 PM | Monday - Friday |
| Europe (CET) | 9:00 AM - 6:00 PM | Monday - Friday |
| Asia-Pacific (SGT) | 9:00 AM - 6:00 PM | Monday - Friday |
Weekend & Holidays
We monitor urgent issues during weekends and holidays with limited staff. Critical bug reports and security issues are prioritized.
Response Times
We strive to respond as quickly as possible based on the type of inquiry:
| Category | Initial Response | Resolution Target |
|---|---|---|
| Security Issues | < 4 hours | ASAP |
| Critical Bugs (data loss, can't access) | < 4 hours | 24 hours |
| Billing & Account | < 24 hours | 48 hours |
| Technical Support | < 24 hours | Varies |
| General Questions | < 48 hours | Varies |
| Feature Requests | < 1 week | N/A (logged for review) |
Report a Security Issue
Found a security vulnerability? Please report it responsibly:
Security Reports
Email security issues directly to security@hyperplanner.today. Please do not disclose security vulnerabilities publicly before we've had a chance to address them. We take all security reports seriously and will respond within 4 hours.
We appreciate responsible disclosure and may offer recognition or bounties for significant findings.
Business Inquiries
For partnerships, press, enterprise sales, or other business inquiries:
Partnerships
partnerships@hyperplanner.today
Press & Media
press@hyperplanner.today
Enterprise Sales
enterprise@hyperplanner.today
Careers
careers@hyperplanner.today